One person reads these.
Telegram is fastest. Email is for anything that needs a paper trail. There is no ticket system and no chatbot in front of either.
Support on Telegram
MessageAccount problems, a link that will not download, arranging or changing a plan. Usually answered the same day.
Business enquiries, DMCA and takedown notices, anything legal or on the record.
Security
Report privatelyFound a vulnerability? Write before disclosing it publicly and you will get a reply.
Two things answer most messages faster than a reply can:
- Your Telegram ID
- /myid
- Your plan and quota
- /usage
- What the bot logged
- /mylogs
Include your Telegram ID and the link that failed. A download problem is almost always solvable from the log line it produced.
Response times
One operator, no rota. Same-day is typical, but there is no guaranteed response window and this page will not invent one.